TEL:0086-185-61877892

  • 1How can I start the business and what’s the payment term?

    Choose the models and quantity and email us sales@toughcovertent.com . We will send you proforma invoice. Our payment term is T/T or L/C at sight. Once we receive your deposit or L/C, we will start the production and ship asap, then you pay the balance payment upon the copy of bill of lading.

    2What kind of ground should the tent/shelter install on?

    The tent/shelter should be installed on firm ground or concrete, not on swamp, soft/wet ground. We offer auger, pegs or plug bolts for fixation, the ground should receive and retain them firmly in position.

  • 3Can I install the shelter without experience with it?

    All parts are predrilled and provided with bolts and assembly manual. You could assemble the shelter successfully according to the assembly manual step by step. Our shelter is designed for easy assembly for customers.

    5What kind of fabric is recommended, PE or PVC?

    Most of our customer prefer PVC fabric which is strongly recommended. The PVC do much better in tensile strength, tearing strength and the longevity is much longer that 10 years! Although the PVC is some more expensive, but it’s very worthy for your investment.

    4What kind of steel frame is recommended?

    We offer both powder coated and hot galvanized steel frame. Hot galvanized is strongly recommended for better antirust.

    6Can I visit your factory before ordering?

    We always welcome customers come to our factory for a visit, so you could know better about our quality and capacity. Just call us and make a reservation.

  • 7What’s kind of package for the shelter?

    For small size models, we use strong cartons. And for bigger size models we use steel sheet iron box or steel crates which could use forklift for loading.

    8How long time my order is expected to be finished?

    Based on the production schedule, we usually finish the production in 15-20 days after receiving your deposit. It will be faster if having stock for your models.

  • 9Do you make customized shelter?

    Sure we do. We have professional engineers could design new models as your request.

    11What weight of fabric do you offer?

    For PE fabric, we have 200g/m2 and 300g/m2. And for PVC fabric we have 420g/m2 and 610g/m2. We can also offer other weight like 850gsm PVC if you need.

    10What color you have for the fabric?

    For PE fabric, we have white, green and grey for option. And for PVC fabric, we have white and grey color. White color is recommended because better for UV resistant. We can also get other colors from supplier if your order quantity is enough.

    12Can I order extra replacement cover?

    Sure. You can order extra cover together with shelters.

sales@toughcovertent.com

0086-185-61877892

18561877892