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FAQ&HELP
Service Team 24/7 Ready For Work, All Inquires Are Replied In 24 Hours.
Interested in ordering from Toughcover? Simply choose your preferred models and quantities, and email us at sales@toughcovertent.com. We'll promptly send you a proforma invoice. We accept payments via T/T or L/C at sight, and production begins upon receipt of your deposit or L/C, with balance due upon the shipping bill of lading.
Our shelters are designed for easy self-assembly. All parts come pre-drilled with necessary bolts and an assembly manual, making the process straightforward, even for those without prior experience.
Typically, orders are completed within 15-20 days post-deposit receipt, depending on the production schedule and stock availability.
We warmly welcome potential customers to visit our factory. Please call ahead to schedule a visit, allowing you to firsthand assess our quality and production capabilities.
Absolutely, you can order extra replacement covers anytime to ensure continuous use and protection.
Small models: Packaged in strong cartons.
Larger models: Packaged in steel sheet iron boxes or steel crates, suitable for forklift use.
We provide multiple fabric weights for versatility:
PE fabric: Available in 200g/m² and 300g/m².
PVC fabric: Available in 420g/m² and 610g/m², with an option for 850gsm if required for specialized needs.
For lasting stability, install our tents/shelters on firm ground or concrete. We provide auger, pegs, or plug bolts for secure fixation.
We offer both powder-coated and hot-galvanized steel frames, with hot galvanized being strongly recommended for optimal rust protection.
While PE fabric is a good option, PVC fabric is highly recommended due to its superior durability, tensile strength, and longevity—often exceeding 10 years of service.
Our team of professional engineers is ready to design custom models tailored to your specific requirements.
Choose from several color options for both PE and PVC fabrics to match your style or functional needs. We recommend white for enhanced UV resistance.